Confidentiality

We assure you that on no account or occasion do we divulge any of the information submitted to us. As with all professionals we have obligations under various regulations and we adhere strictly to these regulations.

In addition if you already engage the services of a professional advisor, we need professional clearance before accepting an engangement; with the relevant letter being signed by you.

We have agreed with you that we will provide you with an answer to your specific question relating to UK tax matters. We will not deal with any other matters unless we receive further specific instructions.

We reserve the right to withdraw from giving advice should we consider this appropriate at any time. We may credit your credit card with part or all of the fee if we consider this is equitable in all the circumstances.

Our fees

We will agree a fee with you and you agree to accept our quote by making payment with your credit card details using the Worldpay.com secure payment service.

You accept that Worldpay.com will charge your credit card with the stated consultancy fee, once you have agreed to these terms and conditions.

Your undertaking

You agree to provide us with the additional information which we may request to enable us to answer your question.

You agree to allow up to 3 working days for your question to be answered by our experts.

Tax jurisdiction

We will only advise on UK taxes. If you require, we are able to put you in touch with other advisers who may be able to advise on other tax jurisdictions. Any advice which they subsequently give will be solely their responsibility.

Complaints and Refunds

If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service, please let us know by e-mail for the attention of Demetrios Markou at taxmatters@taxcare.com or by telephoning +44(0)121 622 3633.

We undertake to look into any complaint carefully and promptly and do all we can to explain the position to you, and if appropriate, to do everything reasonable to put it right. Any claim for a refund is carefully assessed and once merited is promply given.

If we do not answer your complaint to your satisfaction you may of course take up the matter with the institute.

The engagement shall be governed by English Law and you agree that any dispute connected with this engagement will be subject to the exclusive jurisdiction of the English Courts.

Revisions

These conditions of use will vary from time to time, and it is your responsibility to ensure you have understood the latest version at the time you accept the resulting quote.